The Problem: Last summer, Hawaiian food distributor Suisan Corp. was experiencing what might be described as a bit of trouble in paradise. The problem for the Hilo-based company lay in its order fulfillment operations.
The Solution: Last September, Suisan installed a voice system to direct picking in all areas of the Hilo DC. The system it chose was the Lydia voice solution from topVox.
With its recently introduced Lydia® 7.0, supporting operating systems like Windows 7 and higher, topVox offers a sophisticated speech-controlled picking system which outperforms any common MDE or paper-based system by significantly increasing both efficiency and quality.
Andreas Finken, President of topVOX US, spoke to Warehouse & Logistics News.
A recent survey by the Aberdeen Group on voice technology tells it all — companies are increasingly looking to do more with less, and undoubtedly view voice picking as one way to help get them there. According to Bob Heaney, senior research analyst, supply chain management with the consulting firm, “Often, complexity requires more labor interaction and a need (or desire) to balance labor by integrating more mobile/interactive technology and voice capability into picking or replenishment operations.”